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FAQ

  • What time is check-in & can I check-in early?

    Check-in is any time after 3pm. Early check-in inquiries have to be made at least 24 hours before arrival. If available, very early arrival can be arranged for $75-$100 depending on the property.

  • What time is check-out & can I check-out late?

    Check-out is at 10am. Late check-out inquiries have to be made at least 24 hours before departure. If available, late departure can be arranged for $75-$100 depending on the property. If a guest checks out late without approval, a fee of $75 will be charged to the guest’s card on file.

  • Do I have to pay the total balance of the reservation at the time of booking?

    No. Only 50% of the total balance is due at the time of booking. The remaining balance is due 30 days prior to the reservation dates.

  • What is the minimum age to book?

    The minimum age to book with is 21 years of age. There has to be someone 21 years old or older staying on the premises during the reservation dates.

  • Am I allowed to cancel my reservation? Are there any penalties?

    Cancelations and reschedules may be made up to 30 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund 75% of your down payment. Cancelations or reschedules made with less than 30 days’ notice will result in 100% loss of all payment less any security deposit or damage waiver. If we can replace your reservation and rebook the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. 

  • Is there a specific place that I need to check-in, like an office?

    No, you do not have to check-in to a specific location. You will receive an email with check-in instructions that contain a code that you will use to enter our properties prior to your arrival date.

  • When do I receive check-in instructions and door code?

    All information is sent via email. Check-in instructions are sent 7 days prior to arrival which includes door code. Door code is resent 24 hours prior to check-in to ensure guest received.

  • Do any of your properties allow pets?

    None of our properties allow pets.

  • Do you have WiFi in your properties & is it free?

    Yes & Yes. East Point Cottages have free WiFi networks under the specific cottage name. BV200 & BV210 has an open network under “Free by Wavefly”. The Beachhouse has WiFi with password sent in your check-in instructions.

  • Why is the WiFi working slowly?

    If guests have 3 or more devices connected to the Wifi at one time, it may decrease in loading and functioning speed.

  • Are your properties on the beach?

    None of our properties at this time are on the beach. However, the beach is less than a two-minute walk across the street with a crosswalk.

  • Do you allow grilling & do you have grills?

    We do not provide grills. However, previous guests have purchased grills for outdoor grilling & have left them at certain units. We cannot guarantee that there will be a grill at your unit. No grilling is allowed on the balconies. All grilling remnants/trash has to be disposed of. Leaving trash behind could result in an added fee.

  • Can you smoke in/on the premises?

    Guests may not smoke inside of the property. However, they may smoke outside. Guests must dispose of any cigarette butts & are not allowed to litter to property. Any extra cleaning needed from smoking or smoke detected inside the home will result in a $250-dollar fee.

  • Do you have a pool at your properties?

    There is a communal pool at the East Point Cottages. None of our other properties have a pool.

  • How will I know what cottage I am supposed to go in?

    The cottage name & address will be listed on your check-in/confirmation emails. Each cottage has a name place card on the front of the property.

  • Do all of the cottages look the same?

    Yes. All of the 13 cottages are almost identical in terms of décor and layout.

  • Do we have to wear our wristbands the entire time that we are on the property?

    Yes. All guests are required to wear their wristbands while on the property during the entirety of their reservation dates. Each wristband also serves as a discount wristband at local hot spots we have partnered with within the area.

  • What is provided in the kitchen? What should I bring?

    Kitchens are equipped with appliances and limited dish-ware and silverware. Guests should bring all other kitchen related products such as food, coffee filters, additional paper towel rolls, trash bags, perishable items, etc.

  • What toiletries items should I bring?

    Each full bathroom has one set of towels, a bar of soap, and one roll of toilet paper. Each property includes one hair dryer. You will need to bring all other bathroom related products that you deem necessary such as shampoo, conditioner, toothbrush, toothpaste, hot tools, Kleenex, additional toilet paper, etc.

  • Are there any beach chair rentals available?

    Lucky Bird Vacations does not provide beach chair rentals, but we recommend Ike’s Beach Service. Ike’s offers beach lounger and chair sets for rent. To rent and/or find out more information visit Ike’s Beach Service website.

  • When is trash picked up and where do I put it?

    Trash pickup occurs on Mondays and Thursdays. Guests must take their trash bags out of the condo and place trash in its proper location according to which property they stay in. If staying in the East Point Cottages, guests should place trash into bins located on the side of their cottage. The trash company will roll out these bins and put them back after pickup. If staying at the Beach House, guests must place trash into the trash bin outside and roll the bin out to the road at the end of their reservation. If staying in Beachview 200 or 210, guests must take trash outside to the dumpster on the north end of the building.

  • What is the noise ordinance?

    For all Lucky Bird Vacation properties, quiet hours begin at 10 pm which is also Gulf Shores city wide noise ordinance law. If a complaint is received by LBV before 10pm, LBV will speak with guest which will serve as the first and only warning, but if the excessive noise continues, guests risk being removed from the premises and no refund will be available due to noise. Any time after 10pm the city ordinance is in full effect. Local law enforcement will act if need be to control the situation at hand. Please feel free to reach out to us first if you are having any issues within the complex in regard to noise, we will be happy to help resolve in the best way possible for all parties involved. Each property is kid friendly in the outdoor and common spaces such as pool and balconies, however, please be mindful of other guests by keeping noise to a reasonable level.

  • Who do I call for an emergency?

    For after-hours emergencies (e.g., leaks, electrical outages, or lock out) please call and send text to 251-284-5387. We shall return your call as soon as possible. After-hours non-emergency calls (e.g., clogged toilets, internet/cable issues, appliance malfunction) shall be made during normal business hours the following day. After-hours non-emergency calls may be charged a service fee.

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