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FAQ

  • What time is check-in?

    Check-in is any time after 3pm.

  • What time is check-out?

    Check-out is at 10am. Any guest who is still at the property after 10 am will be charged an additional fee for every hour past check out time.

  • Do I have to pay the total balance of the reservation at the time of booking?

    No. Only 50% of the total balance is due at the time of booking. The remaining balance is due 30 days prior to the reservation dates.

  • What is the minimum age to book?

    The minimum age to book with is 25 years of age. There has to be someone 25 years old or older staying on the premises during the reservation dates.

  • Am I allowed to cancel my reservation? Are there any penalties?

    Cancelations and reschedules may be made up to 30 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund 75% of your down payment. Cancelations or reschedules made with less than 30 days’ notice will result in 100% loss of all payment less any security deposit or damage waiver. If we can replace your reservation and rebook the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. 

  • Is there a specific place that I need to check-in, like an office?

    No, you do not have to check-in to a specific location. You will receive an email with check-in instructions that contain a code that you will use to enter our properties prior to your arrival date. You also have access to your guest portal which has all your reservation information in one place.

  • When do I receive check-in instructions and door code?

    All information is sent via email. Check-in instructions are sent 7 days prior to arrival which includes door code. You will receive a text the day prior and have access to your guest portal 24/7.

  • Do any of your properties allow pets?

    No, we do not allow pets.

  • Do you have WiFi in your properties & is it free?

    Yes & Yes. All of our properties have free WiFi for you to use during your stay. The wifi information is provided on your guest app and property binder inside the home.

  • Why is the WiFi working slowly?

    If guests have 3 or more devices connected to the Wifi at one time, it may slow down the loading and functioning speed.

  • Can you smoke in/on the premises?

    Guests may not smoke inside of any property. However, they may smoke outside. Guests MUST dispose of any cigarette butts & not litter on property. Any extra cleaning needed from smoking or smoke detected inside the home will result in a $250-dollar fee.

  • Do all of the Gulf Place units look the same?

    Yes, the decor is similar in each unit. The views of the balconies do vary per unit.

  • Do we have to wear our wristbands the entire time that we are on the property?

    No, they are discount wristbands only to use a the location listed. Gulf Place Condo guest are the only guest that must wear at all times for security purposes.

  • What is provided in the kitchen? What should I bring?

    Kitchens are equipped with appliances and dish-ware and silverware. Guests should bring all other kitchen related products such as food, coffee filters, additional paper towel rolls, trash bags, perishable items, etc.

  • Are there any beach chair rentals available?

    Lucky Bird Vacations does not provide beach chair rentals, but we recommend Ike’s Beach Service. Ike’s offers beach lounger and chair sets for rent. To rent and/or find out more information visit Ike’s Beach Service website.

  • What is the noise ordinance?

    For all Lucky Bird Vacation properties, quiet hours begin at 10 pm which is also Gulf Shores city wide noise ordinance. If a complaint is received by LBV before 10pm, LBV will speak with guest which will serve as the first and only warning, but if the excessive noise continues, guests risk being removed from the premises and no refund will be available due to excessive noise violation. Any time after 10pm the city ordinance is in full effect. Local law enforcement will be contacted to handle any noise complaints after 10pm. Please feel free to reach out to us first if you are having any issues in regards to noise, we will be happy to help resolve in the best way possible for all parties involved. Each property is kid friendly in the outdoor and common spaces such as pool and balconies, however, please be mindful of other guests by keeping noise to a reasonable level.

  • Who do I call for an emergency?

    For after-hours emergencies (e.g., leaks, electrical outages, or lock out) please call and send text to 251-284-5387. We shall return your call as soon as possible. After-hours non-emergency calls (e.g., clogged toilets, internet/cable issues, appliance malfunction) shall be made during normal business hours the following day. After-hours non-emergency calls may be charged a service fee.

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