Helpful Info

Check-in begins at 4:00 PM. Guests are welcome to arrive any time after 4:00 PM on their scheduled arrival date.

Check-out is at 10:00 AM. Please ensure that all personal belongings and items are removed from the condominium before 10:00 AM, as the property access code will be deactivated at that time. If you have any questions or need assistance before departure, please contact us in advance.

No. Only 50% of the total reservation cost is due at the time of booking to secure your reservation. The remaining balance is due 30 days prior to your arrival date. You will receive a reminder before the final payment is due.

The minimum age to make a reservation is 25 years old. At least one guest who is 25 years of age or older must be staying on the property for the entire duration of the reservation. Proof of age may be required upon request.

Yes. Guests may cancel within 24 hours of booking without penalty. Cancellations made more than 30 days before arrival may be subject to a $100 cancellation fee. Reservations canceled within 30 days of arrival are non-refundable, and no date changes or rescheduling are permitted within that 30-day window. We strongly recommend purchasing travel insurance to protect your vacation investment.

No. We offer contactless check-in, so there is no need to visit an office or check in at a separate location. Prior to your arrival, you will receive an email with detailed check-in instructions, including your property access code. You can also access all of your reservation details, arrival information, and property instructions through the Happy Stays app.

All check-in information is sent via email. Your check-in instructions, including your door access code, will be emailed 7 days prior to your arrival date. You will also receive a text message reminder the day before arrival and can access your reservation details at any time through the Happy Stays app.

No. Pets are not permitted at our properties. However, ADA-recognized service animals are always welcome and must remain with their handler at all times. Please contact us if you have any questions regarding a service animal

Yes! All of our properties offer complimentary WiFi for guests during their stay. WiFi network information and login details can be found in the Happy Stays app and in the property binder located inside the home.

WiFi speeds can slow down when multiple devices are connected at the same time. If your group has three or more devices actively using the internet simultaneously, you may notice slower loading times or reduced performance. For the best experience, try limiting the number of devices connected or reducing high-bandwidth activities such as streaming on multiple devices at once.

Smoking is not permitted inside any of our properties. Guests may smoke outdoors in designated exterior areas; however, all cigarette butts must be properly disposed of and may not be left on the property. Any evidence of smoking inside the home or additional cleaning required due to smoke odors will result in a $250 cleaning fee.

Yes. All Gulf Place units feature a similar coastal-inspired design and décor, providing a consistent guest experience throughout the property. While the interiors are comparable, balcony views vary by unit, with each offering its own unique perspective of the surrounding area.

Our kitchens are equipped with major appliances, cookware, dishware, glasses, and silverware for your convenience. We also provide a starter supply of essential items, such as paper towels, trash bags, and other basic necessities, to help you get settled. Please note that these supplies are intended to last approximately the first 24 hours of your stay. Guests should plan to bring or purchase any additional kitchen and household items they may need, including food, beverages, coffee filters, extra paper products, trash bags, condiments, and other consumable supplies.

While we do not provide beach chairs or umbrellas, guests can rent them through Suncoast Beach Service. They offer convenient beach chair and umbrella rentals with setup and takedown service, so everything is ready for you when you arrive at the beach. We recommend contacting them in advance to reserve your equipment, especially during peak season.

To ensure all guests have an enjoyable stay, quiet hours begin at 10:00 PM, in accordance with the City of Gulf Shores noise ordinance. If a noise complaint is received before 10:00 PM, Lucky Bird Vacations will contact the guest as a courtesy and issue a warning. Continued excessive noise after that warning may result in removal from the property without a refund. After 10:00 PM, the city noise ordinance is in full effect. Any noise complaints received after this time may be referred directly to local law enforcement. If you are experiencing a noise issue, please contact us first. We will do our best to resolve the situation quickly and fairly for everyone involved. Our properties are family-friendly, and outdoor areas such as pools, balconies, and common spaces are designed to be enjoyed by guests of all ages. We simply ask that everyone be respectful of their neighbors and fellow guests by keeping noise at a reasonable level.

For after-hours emergencies such as water leaks, electrical outages, or lockouts, please call and text 251-284-5387 between 5:00 PM and 10:00 PM. After 10:00 PM, non-life-threatening issues will be addressed the following day. For non-emergency issues such as clogged toilets, internet or cable interruptions, or appliance malfunctions, please contact us during normal business hours. After-hours service requests for non-emergency matters may be subject to an additional service fee. For medical, fire, or police emergencies, always call 911 immediately.

Yes. All bed linens and bath towels are provided for your stay. However, beach towels are not provided, so we recommend bringing your own for use at the beach or pool.

We understand that accidents can happen. If accidental damage occurs during your stay, please notify us as soon as possible. Our Security Deposit Waiver provides limited coverage for accidental interior damages up to $1,300, provided the damage is reported before check-out. Charges may still apply for missing items, excessive cleaning, intentional damage, or damages exceeding the coverage limit. Guests are responsible for any damage to the property beyond normal wear and tear.

To ensure a safe and enjoyable experience for all guests, please follow the pool rules at all times: - Children under the age of 14 must be accompanied and supervised by an adult. - No glass containers are permitted in or around the pool area. - No food is allowed in the pool. - Please be respectful of other guests and keep noise to a reasonable level. - Follow all posted pool rules and safety guidelines. Failure to comply with pool rules may result in removal from the pool area and, in serious or repeated cases, eviction from the property without refund.

No. The use, possession, distribution, or consumption of illegal drugs or marijuana is strictly prohibited on all Lucky Bird Vacations properties. Any evidence of illegal drug use, marijuana use, or related activity may result in immediate termination of your reservation, eviction from the property without refund, and additional cleaning, damage, or remediation charges if applicable. Guests are responsible for the conduct of all occupants and visitors associated with their reservation. Please help us maintain a safe, clean, and family-friendly environment for all guests.

Parking at Gulf Place is based on the size of the unit: 4-Bedroom Units: Up to 3 parking passes/spaces 5-Bedroom Units: Up to 4 parking passes/spaces Penthouse Units: Up to 5 parking passes/spaces All vehicles must display a valid parking pass and park only in gated Gulf Place parking lot. Additional parking passes may be available but are not guaranteed.

Parking allowances vary by property and are limited to the designated parking spaces available at each home or condo, as designated by owner or HOA. The maximum number of vehicles permitted will be listed in the property's booking details and check-in instructions. Guests should only park in approved spaces and must not park on neighboring properties, in unauthorized areas, or in locations that violate HOA or community rules. Additional parking passes or spaces may be available but are not guaranteed. If you plan to bring extra vehicles, a trailer, boat, or oversized vehicle, please contact Lucky Bird Vacation Rentals before your arrival to confirm available parking options. Failure to follow parking regulations may result in fines, towing, or other penalties imposed by the property or homeowners association.